Reference

Terms That Govern Your yb8 Account

These terms set out what you agree to when you open and use a yb8 account — covering deposits through bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you.

Account EligibilityDeposit & Withdrawal RulesbKash · Nagad · RocketAccount Suspension PolicyGoverning Law
yb8 Terms That Govern Your yb8 Account
HOW WE OPERATE

How yb8 Handles Your Account Data

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account by contacting support through live chat or email. Account security relies on the mobile number you register — keep it current, because withdrawal confirmations and account alerts go there first.

Data Retention

We keep transaction records, including bKash, Nagad, and Rocket payment logs, for the period required under applicable financial regulations. Inactive accounts are reviewed periodically.

Account Security

Your account is tied to a verified mobile number. Any login from an unrecognised device triggers an OTP check. Report suspicious access to support immediately.

Your Rights

You can request access to your personal data, ask for corrections, or request deletion where law permits. Submit these requests through our email support channel.

Terms Updates

When we revise these terms, we post the updated version and notify you via your registered account. The date at the top of the page always reflects the latest revision.

CONTACT CHANNELS

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles terms-related queries through the channels below. If you are disputing a transaction made via bKash, Nagad, or Rocket, have your transaction reference ready before you get in touch — it speeds things up considerably.

Live Chat Open the chat widget from any page on yb8 to reach an agent directly. Available for account and terms queries during our support window.
Email Support Send detailed terms or account questions to our support address. We aim to respond within one business day for written queries.
Help Centre Our help centre covers common terms questions — account suspension, wallet rules, and eligibility — with step-by-step answers you can check any time.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — from payment disputes to account closures.

Yes. Every deposit method — bKash, Nagad, Rocket — is covered by these terms. The sending wallet must be registered in your own name and match your yb8 account details.

We can suspend an account immediately if we detect a breach of these terms, including fraud or use from an ineligible region. We will notify you and explain the reason unless law prevents us from doing so.

If your account is suspended for a terms breach, your balance is held pending review. Where the suspension is resolved in your favour, funds are returned to your registered payment method.

Contact us via email support with your registered mobile number and a brief description of what you need. We will respond within the timeframe required by applicable law in your region.

The terms are the same across all regions we support. Eligibility to access yb8 depends on local law where you are located — players in Dhaka and elsewhere should verify this independently.

Report it within 24 hours through live chat or email, and include the transaction reference from your bKash, Nagad, or Rocket app. We will investigate and respond with our findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.